I really don’t like the whole 2 year service agreement pitches at the register when I’m buying a product. I tend to always opt for the “no thank you” response.
Part of my reasoning is because I once worked for a large electronics retailer when I was in college. We were rewarded more for selling service agreements and warranties than we were for selling the products themselves. I thought it was a huge racket and somewhat of a scam. That molded my mindset about extended warranties in general.
Only in a very competitive sellers market may I not put anything about a home warranty in the offer, or at least asking the seller to pay for it. When buying what will most likely be your most expensive asset you will ever purchase, you may not be too happy if you have to pay additional dollars to fix and maintain items on your property that go bad within the first few days, weeks, or months of the purchase.
My name is Jason Nenadov, bringing you knowledge and content like no other Realtor in Fresno County CA! Let me share more about why getting a home warranty is something you should seriously consider.
My Home Warranty Representative
I’ve been using the same home warranty rep now for what seems like the greater part of the last decade. I’ve followed her through various home warranty companies. This is her 33rd year in the industry and she said that before she started, Realtors® didn’t even know what they were because they didn’t exist in our area.
Her name is Susan Renaut Britter and she currently works for First American Home Warranty. I interviewed her and asked her why a home warranty is necessary and this was her response.
“Home inspections, written disclosures, and property walk-throughs are essential for a buyer to understand the property they are purchasing.
All of those things provide information regarding the condition of the property at the time they are done, but none of them is a warranty or a guarantee that the condition of the home will remain the same for any length of time.
Even with relatively new properties, there are systems and appliances in the home that work mechanically, and those mechanics can fail at any time.
As much as we would love to have a crystal ball and see into the future as to what is going to happen to a home, we simply do not know, and a homeowner can be caught unexpectedly with the need for a repair or replacement of equipment in their home. This is what a home warranty is for, and it provides peace of mind for a homeowner whether they just purchased the home or they have been in it for years.”
I had a home warranty for the first four or five years of owning my home. I actually made money by having purchased a home warranty over those years. Every year it seemed like something would break and the cost of the repair was equal to or greater than the premium that I paid for the warranty that year.
Near the beginning of owning our home the oven display went out. The house and oven were about 20 years old at the time and these units were no longer manufactured. To get the display fixed it needed to be mailed to Chicago and the wait time would have been 30 days or more before it was returned fixed. That was too long to go without an oven.
So I chose the cash out option which was provided by the home warranty company. The home warranty company will calculate their cost to repair or replace an item and the homeowner can choose to either have the item fixed or replaced or they can choose to be cashed out in lieu of the repair or replacement. Since it was time to upgrade my 20 year old oven I pocketed the money that the home warranty company provided and went shopping for a brand new oven.
In a similar fashion our dishwasher broke the following year. I chose the cash out option for that as well. Each time I did the cash out option I put over $300 in my pocket to put towards new equipment. I then upgraded and bought a nice Kenmore floor model dishwasher and installed it.
There was also the time that my garage door opener broke. This time I had the technician replace the opener. So I got a new garage door opener (motor) through my home warranty. I paid the standard service fee of $60 or $75 dollars for the technician to come out and then received a $300-$400 brand new garage door opener installed, courtesy of my home warranty policy.
On a couple different occasions I had issues with my AC unit. The first time I just had them fix a small issue that was preventing the AC from running. It was a repair that was on the cheaper side, maybe $100 or so. The second time my AC gave me problems it was a bigger issue. Once again I chose the cash out option as my system had old refrigerant that was no longer manufactured in new units due to newer EPA regulations.
This time around, I pocketed somewhere in the range of $1,400 – $1,700 and put that towards a new larger and more efficient AC unit, Heating system and an upgraded line in between the split system. All of those upgrades to my HVAC system only cost me around $5,000 after I applied the cash out money from the home warranty company.
When you choose the cash out option it allows you to hire whichever company or technician that you want to do the work for you and you apply the money you received from the home warranty company to your new equipment. You are not limited to only the home warranties network of service providers. Now I have an extra large 16 SEER AC condenser and a 95% efficiency heating system manufactured by one of the top brands available.
I asked Susan for an example of an extreme case where the warranty paid out the most money. She responded by sharing an example of the benefits of her very own home warranty on her personal residence over the years and how much it saved her.
“I could give you example after example of cost savings, but my own personal home can give an excellent example! I have been in my home for 20 years, and have had a home warranty the entire time.
Home warranty has:
I took the time to add up the premium I have paid on my home warranty over 20 years, and the home warranty has spent far and above what I paid! I wouldn’t be without it, and I’m not saying that because I work in the industry!”
Now that I have shared my personal experience with my home warranty, as well as the experience of someone who has been in the business for 30+ years, lets look at some of the costs associated with repairing and replacing items if they cannot be repaired within your home.
This information has been taken from the First American Home Warranty flyer and it is based on actual invoices paid by First American in 2015. Since this information is a few years old, the costs will only have gone up more than these figures simply due to inflation alone.
OVEN/RANGE $663 $3,070
WATER HEATER $512 $1,465
REFRIGERATOR $778 $2,486
AIR CONDITIONING $494 $3,036
The technicians that are sent out by the home warranty company will first attempt to repair whatever is broken. If it cannot be repaired or parts are not made any more then the next option is for them to replace the item.
You see how expensive these repairs and replacements can be based upon the chart provided above? Just about all of these repair costs are higher than the cost of having a home warranty for one year.
At this point you may be all asking yourself what does a home warranty cover. There are a few different policies that First American provides, each with different options and price points.
There is the Basic Plan which costs $295 for a year for single family homes. The Condo/Townhome/Mobile Home price is $260. Here is a list of what is covered in the basic plan. I’m not going to go over items or exceptions that are not covered. You can contact a home warranty representative for those specifics. All of these coverages are listed in the First American Home Warranty flyer.
-Circulating hot water pump
-Whirlpool bath motor, pump and air switch assemblies
-Permanently installed sump pumps (ground water only)
-Valves: shower, tub, diverter, riser, angle stop and gate valves
-Leaks and breaks of water, drain, gas, vent or sewer lines (except caused by freezing)
-Toilet tanks, bowls and mechanisms (replaced with white builder’s standard as necessary)
Because things can break down at any time, it might be when a home is listed and on the market, or it could be in escrow. This type of coverage is sold by the day, is not paid for up front, and is only paid at the successful close of escrow, which is a wonderful feature for a seller!”
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New construction is the new crave in the Fresno/Clovis region. Buyers are tired of getting beat out of a bidding war on that perfect resale home that they really wanted. They’ve thrown in the white flag so to speak on resale homes. Or maybe they are tired of the constant fixing and updating that they are having to do on their home that has seen the greater of three decades of wear, tear and neglect.